Help Desk Specialists are responsible for responding to tickets and emails submitted by platform users. You will provide support and troubleshooting for common issues and elevate more complicated matters as necessary. Team members in this role are expected to have excellent customer service and professional demeanor. Strong written and verbal communication skills, experience working one-on-one with software users, following up to ensure customer satisfaction, adhering to standard operating procedures, and the ability think creatively to find solutions to complex issues are a must.
Associate degree and at least one year of experience providing software support.
- Background in computer science and/or cybersecurity.
- Experience using a ticketing system to track and respond to requests.
- A history of working with sensitive information.